Tiki FAQ — All Your Questions Answered

TikiTo place cricket bets on -, log in first, then select "Sports" from the menu and choose "Cricket" on the left. You'll find international Test, ODI, and T20I matches as well as major leagues including IPL, BPL, and PSL.

Most Popular Markets:

• Match Winner: Which team will win — a straightforward two-option market, ideal for beginners.
• Toss Winner: Which team will win the toss — odds are generally even.
• Top Batter/Bowler: Which player will score the most runs or take the most wickets.
• Innings Runs (Over/Under): Whether the total runs scored within a set number of overs in an innings will be over or under a specified number.
• Live Betting: Odds shift with every ball during a live match — in-play betting is where the real excitement is.
• Series Betting: Bet on who will win the entire series before it begins.

How to place a bet: Click on your chosen match → select a market → click the odds to add it to your bet slip → enter your stake → hit "Confirm Bet". Minimum bet starts from ৳50.

Tiki-'s VIP program has five tiers in total. Everyone starts at Bronze upon registration and earns points with every bet, gradually moving up through the tiers.

Tier & Benefits Overview:

• Bronze (New Member): Welcome bonus, 3% weekly cashback, standard withdrawal speed.
• Silver: 5% cashback, monthly reload bonus, priority support.
• Gold: 8% cashback, higher withdrawal limits, exclusive promotions, and a dedicated account manager.
• Platinum: 10% cashback, daily withdrawal limit up to ৳2,00,000, birthday bonus, and priority withdrawals (within 15 minutes).
• Diamond (Highest Tier): Custom cashback rates, unlimited withdrawals, a dedicated VIP manager, invitations to exclusive events, and special gifts.

Points earning rate: 1 point per ৳100 wagered (Sports Betting), 1 point per ৳50 wagered (Casino & slots). Log in and go to the "VIP" tab in your profile to check your current tier and points balance.

Points validity: Points remain active for 12 months from the date earned. VIP tier status is reviewed at the end of each calendar year.

Tiki-has multiple layers of security in place to protect your information and funds.

Data Protection:

• 256-bit SSL Encryption: All data from login to payment is transmitted through encrypted channels. Nobody can intercept it along the way.
• Password Hashing: Your password is never stored directly — only a cryptographic hash is kept. Not even Tiki staff can see your password.
• Two-Factor Authentication (2FA): Enable 2FA from your account settings. In addition to your password, you'll need a one-time OTP sent to your mobile to log in.
• Data Privacy: Your personal information is never shared with third parties — see our Privacy Policy for full details.

Fund Security:

• Player balances are held in a separate trust account and are never mixed with the company's operational funds.
• Withdrawals are sent only to your registered payment number — they cannot be directed anywhere else.
• KYC verification is required for large withdrawals — this is to keep your funds secure.

Suspicious Activity: If you notice any login or transaction you did not make, contact support@tiki.asia immediately and change your password. We will investigate right away.

Match Cancellation or Abandonment Tiki-'s settlement policy varies depending on the specific situation.

Scenario 1 — Match cancelled before it begins: The full stake is refunded. If a bonus was used on that bet, it is also restored.

Scenario 2 — Match starts but is abandoned before the required minimum overs/time:

• Cricket ODI: Generally voided (cancelled) with a refund if fewer than 20 overs are completed.
• Cricket T20: Voided if fewer than 10 overs are completed.
• Live Betting: Once a bet is placed, each market settles as its corresponding event concludes.

Scenario 3 — Match Rescheduled Beyond the Original Date: If the match is rescheduled, your original bet stands. Bets are generally voided if the match is not rescheduled within 48 hours.

How long does settlement take? Winnings are usually credited within 30 minutes of the match result being confirmed. If there's a delay, contact support with your bet reference number.

KYC (Know Your Customer) verification is a legal requirement and also forms part of the protection for your funds. TikiOn -, KYC is generally required for withdrawals of ৳50,000 or more, or whenever the accounts team requests it.

Required Documents:

• Proof of Identity (any one of the following): National ID (NID) — clear photos of both sides. Passport — bio page and information page. Driving License.
• Proof of Address (if required): Utility bills (electricity, gas) or bank statements — issued within the last 3 months.
• Payment Verification: Name matching against your bKash/Nagad/Rocket account — typically completed using your NID.

How to submit your KYC:

1. Log in and go to "Account Settings" → the "Verification" or "KYC" tab.
2. Upload photos of your documents — make sure they are clear and well-lit.
3. Once submitted, the status will show as "Under Review".

Time Limit: Approval typically takes 24–48 hours. Complex cases may take 3–5 business days. You will be notified by email or SMS once verification is complete.

If your documents are unclear or incomplete, you will be asked to resubmit — please provide clear images in that case. If you run into trouble, reach out via live chat for assistance.

TikiThe easiest place to browse all of -'s promotions and bonus offers is the Promotions page. You can view it without logging in, but you'll need to log in to activate any bonus.

How often promotions run:

• Daily: Daily cashback, free spin offers, and lucky draws — updated every morning.
• Every week: Weekly cashback is credited on Monday nights. The weekly reload bonus is active from Friday through Sunday.
• Monthly: Monthly VIP bonuses, birthday bonuses, and new game launch offers.
• Special Events: World Cup, IPL, BPL, Bangladesh series — boosted odds and extra bonuses during all major tournaments.

How to never miss a promotion:

• Keep push notifications turned on in the mobile app so you're instantly alerted whenever a new offer drops.
• Subscribe to our email newsletter for a weekly summary of all current offers.
• Check the Promotions page once a day to stay up to date.

If your bonus hasn't been activated: Most bonuses are credited automatically at the time of deposit. If yours wasn't, contact support with your deposit reference number and it will be resolved within 24 hours.

Tiki-'s policy allows one account per person. This is both a legal requirement and a key measure to prevent bonus abuse.

Two family members sharing the same device: This is possible if they are entirely separate individuals — though certain conditions apply. Each person must have a unique mobile number, a unique email address, and a unique payment account (bKash/Nagad). The same payment number cannot be linked to two accounts. Both individuals must verify their identity separately during KYC.

Strictly Prohibited:

• Holding two or more accounts under one person.
• Using the same payment number or bank account across multiple Tiki accounts.
• Creating new accounts under a different identity to claim bonuses multiple times.

What happens if the rules are violated: The system automatically detects shared devices, payment numbers, or KYC details. If a violation is found, both accounts will be closed and any bonuses forfeited.